FAQ
Questions, answered
Grouped by who is asking. If yours is not here, the contact form at the bottom reaches a human.
- For players: how the level works, what costs money, where to start
- For organizers and coaches: formats, fixing things mid-event, taking bookings
- And a separate section on padel itself — rules, court, scoring
For players
Is it really free?
Playing, finding games, creating them, keeping a rating and entering tournaments — yes. There are PRO and MAX subscriptions that open the deeper analytics and some extras. The court you pay for at the venue.
I do not have three friends who play.
That is the normal case and the app was built for it. Most games in the feed are posted by people short of one or two players. You join theirs, or post yours and let it fill.
Where does my level come from?
It starts from your own guess at sign-up. After that the rating is recalculated after every game, adjusted for the level of everyone on court: beat stronger players and you gain more, lose to weaker ones and you drop further. The first matches move it faster so a newcomer reaches their real level sooner.
How much can I trust the rating?
Next to the number you can see how many games stand behind it and whether it has been confirmed by play. A rating someone set for themselves and has not yet backed up is flagged as such and does not enter the city top list. That way the top of the table is people who actually played, not people who typed a seven at sign-up.
Who marks my attributes?
Only people you actually played with. Anonymously: you will not see who marked you, and your partner will not know you marked them.
What does it run on?
iPhone, Android, any browser, and Telegram as a Mini App. One account, one set of data.
For organizers
What does running a tournament cost?
Creating and running them is free, with no cap on how many. Some of the heavier formats and the deeper audience analytics can sit behind a subscription.
What is the difference between Americano and Mexicano?
In Americano the rotation is fixed in advance: everyone plays with everyone regardless of results. In Mexicano each round is built from the current table, so people near each other in the standings end up on the same court. Americano is the more social one and suits a mixed group; Mexicano keeps games close to the last round and suits a regular club night.
How many players fit?
From four up to a large draw, depending on the format and how many courts you have. The app checks in advance whether your field fits the schedule given your courts and round length.
A player left in the middle. What now?
Replace them mid-event — you choose who steps in and for how many rounds. The rounds the departing player already played stay in the record. No support ticket needed.
We entered the wrong score. Can it be fixed?
Yes. Scores can be corrected, and a result can be deleted outright — every player's rating then returns to what it was before that match and the standings rebuild. A mistakenly pressed "Finish tournament" is undone the same way.
Do participants need the app?
They need an account, which they can create in a browser or in Telegram without installing anything. Without it there is no live table and no result in their rating.
For coaches
What does it cost?
The profile, the schedule and taking bookings are free. Some features can sit behind a subscription. Whatever you have agreed with a club stays between you and the club — we do not sit in the middle.
Do I need an app account?
The profile works without one — half of all coaches hear about the app from their students. But without a linked account nobody can book a lesson with you, so linking is worth it.
Group sessions and clinics?
Yes. A group session has a capacity, places fill themselves, and reminders go to everyone signed up.
Whose client base is it?
Yours. The history attaches to the profile and travels with it between venues.
What about holidays?
Mark those days closed. Your normal week is not broken by it: come back and it carries on as before.
For clubs and venues
What does it cost?
Three plans — Classic, Comfort and Max — from $39 a month billed annually, plus 6.5% on bookings that come through the platform. The first two months are free. Detail on the pricing page.
How long does it take?
Usually about two days from the first call to the first live booking, including moving your client base and training your staff.
We already have a booking system. Do we have to drop it?
No. We work alongside the common booking systems — your venue appears in the app with its current schedule. Tell us what you run and we will say what it takes.
What is the commission charged on?
Only on bookings made through RabbitMatch. Anything your administrator enters for walk-ins carries no commission. You pay for demand we bring.
Do we lose control of pricing?
No. Prices, cancellation rules, peak and off-peak rates, memberships and promotions are yours. We apply them.
And our data, if we leave?
The client base, booking history and memberships export. Leave and you leave with them.
About padel
What is padel, in one sentence?
Padel is a doubles racket sport played on a 20 × 10 metre enclosed court where the glass and mesh walls are part of play, using a solid stringless racket, an underarm serve and tennis scoring.
Is padel the same as pickleball or paddle tennis?
No. Pickleball is played on a badminton-sized court with a perforated plastic ball and no walls. Paddle tennis is a different American game. Padel is the enclosed-court, glass-walled sport that originated in Mexico in 1969 and spread through Spain and Argentina.
Do I need to be fit or have played tennis before?
Neither. The court is small, the serve is underarm and the racket is forgiving, so beginners can rally in their first session. Tennis experience helps slightly with timing and hurts slightly with technique — padel rewards placement over power.
How many people do I need?
Four. That is the main practical barrier to playing padel, and it is why apps that match players by level exist — most games are formed from people who did not previously know each other.
What equipment do I need to start?
Trainers with grip and sports clothing. Rackets are rented at nearly every club and balls are usually included in the court fee. Wait until you have played several times before buying a racket.
How long does a game last?
Courts are typically booked in 60 or 90 minute slots. A full best-of-three-sets match takes roughly 90 minutes; a social session usually plays as many games as fit the booking.
How is padel scored?
Exactly like tennis: points run 15, 30, 40, game. Six games with a margin of two wins a set, and a tie-break is played at 6-6. Matches are best of three sets.
Can the ball hit the wall on the serve?
The serve must bounce in the diagonal service box first. After that it may touch the side or back wall and remain in play — but if it hits the metal mesh before bouncing on the floor, the serve is a fault.
Still stuck?
Message us in the chat, in Telegram or through the form — a person answers.